Product support
Something not working? Tell us what you see.
Support for the Recto Shopify theme and the Hailship app. Send the store URL, what you expected, and a screenshot — that's usually enough for us to answer on the first reply.
One business day
Monday to Friday. Usually much sooner.
A real person
No bot triage, no ticket ping-pong.
Bug fixes included
Free for the life of the product.
Try the docs first
Most setup questions are answered there, and you'll have it fixed faster than we can reply.
What's covered
- Bugs and broken behaviour in the product
- Questions about settings and how features work
- Help finding the right setting for what you want
- Compatibility problems after a Shopify update
What isn't
- Custom code written for your store
- Third-party app conflicts we don't control
- Design changes beyond the built-in settings
- Shopify account, billing or plan questions
Need something on the right-hand list? That's paid work and we're happy to quote — use the project form instead.